Location Manager – Coworking

June 11, 2024
2800 - 3100 / month

Job Description

For one of our clients, we are looking to fill a critical position of the company, tasked with empowering our landlords and partners to develop environments where members can connect, share, and learn in an inspiring workspace. As a Location Manager, you are the cornerstone of the facility, crafting unparalleled member experiences and delivering superior service. You are the go-to resource for members, their guests, and the primary contact for vendors, always ready to assist with any questions, requests, or needs. 

Member Experience 

  • Ensure an outstanding overall member experience, meeting key performance indicators for satisfaction. 
  • Serve as the primary contact at the front desk during office hours. 
  • Foster and maintain robust, positive relationships with and among members. 
  • Manage the building’s email inbox, ensuring messages are routed appropriately. 
  • Handle the collection and distribution of all mail and packages. 
  • Maintain cleanliness and organization at the front desk and mailroom consistently. 
  • Support organizational initiatives aimed at enhancing customer experience, including managing events, promotions, and communications. 

Operations 

  • Perform morning walkthroughs of the building to ensure quality control. 
  • Report and track any issues related to building performance with the community manager to maintain high standards of building quality and member experience. 
  • Understand and implement the building’s Emergency Action Plan when necessary. 
  • Assist in managing the onboarding/offboarding process of new building members. 
  • Oversee inventory orders, receipts, and management. 
  • Run any applicable social media handles for the office space  
  • Handle minor sales-related duties and tasks such as viewings. 

Events 

  • Organize events that cater to the interests of our community, aimed at strengthening member connections. 
  • Design a monthly event calendar and distribute event notices throughout the building. 
  • Actively promote events to maximize community participation. 
  • Explore and implement creative approaches to enhance member engagement and provide unique experiences. 

About the Office Space: 

  • Location Weesperstraat 107 Amsterdam 
  • 10.000 m2  
  • More than 1.000 daily members 
  • 500 m2 garden 
  • Sport area 
  • 500 common area 
  • Reception desk 

About You: 

  • Bachelor’s Degree 
  • A minimum of two years of relevant experience in fields such as hospitality, multi-location retail, startups, or administration. Must have experience in customer service. 
  • Possesses outstanding communication skills, both verbally and in writing. 
  • Well-organized and methodical. 
  • Naturally skilled at networking and excels in hospitality. 
  • Thrives in challenging situations and adapts well to dynamic, fast-paced settings. 
  • Exhibits qualities such as integrity, reliability, responsibility, accountability, self-awareness, a strong work ethic, and empathy. 
  • Proficient in English (Dutch is advantageous) both in writing and speaking. 

What We Offer: 

  • Free membership at office location for work/gym use  
  • 8% holiday allowance & 25 days of holiday based off 40 hours work/week 
  • Pension 
  • A quick sense of added value to the company and room for growth in the role 
  • Summer party & Christmas party  
  • Ongoing trainings to focus on employee development 

Location

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